Business

The Department of IT Services or Information Technology Services Support Department (ITSM or ITSSM) refers to the implementation and management of high-quality IT services that meet business needs. IT Service Management is implemented by IT service providers through an appropriate mix of people, IT and process. IT service providers can no longer focus on technology and internal organization; now they have to think about the quality of their services and focus on the relationship with customers. ITSM is also seen as an outsourcing exercise of daily IT management responsibilities as a strategic way to improve processes. This could include outsourcing for production support and life-cycle-building / maintenance activities. The essence of service management is to transform resources into va...

When economists and politicians talk about jobs and the economy, the debate is almost always about rates of employment. But behind statistics related to falling unemployment and job creation numbers are a whole range of more complicated realities that are sometimes of even greater concern to business owners. Increasingly, rate of employee turnover is one of them. As Forbes reported earlier this year, employee turnover is at a ten-year high. While this speaks to a healthy job market in which workers are confident in their abilities to find better work, it also represents a huge problem for the industries that rely on their labour. Why is Employee Turnover Such a Problem? Every time a company hires a new employee, they need to make a considerable investment in screening, training, and s...

How would you fill a vacant position in your company with the most suitable candidate? For most organizations, the two clear options are external and internal recruitment. Internal recruitment certainly has the advantage of employees being accustomed to the work culture and operations. But choosing to recruit internally may result in you missing out on fresh talent that could have proved to be valuable for your organization. Here are the reasons why you should consider recruitment consultants over internal recruitment. Larger Talent Pool When you decide to choose a consultant to help you with recruitment, you get access to their wide network of skilled and competent candidates that may be suitable for the position available at your company. Agencies also go that extra mile by approac...

There are several factors to consider when contemplating a new business venture. Here is some useful advice to assist you in choosing the business idea most optimal for you. Keep in mind that this article envisages a business in which you expect to play an active role (as opposed to one in which you’re merely making a passive investment). What Ignites Your Passion? First thing’s first—what are you passionate about? What kinds of activities or hobbies could you spend the whole day engaged in, without getting paid (or coerced) to do so? The importance of your answer to that question isn’t purely ideological or fanciful—it’s also practical. In all aspects of life, passion is the most dynamic motivator. In turn, enthusiasm generates productivity, and productivity is one of the primary en